HOW IS TRADOLOGIE DIFFERENT FROM OTHER E-COMMERCE WEBSITES?
TRADOLOGIE is a B2B platform that enables trade between buyers and sellers. It differs from other websites in the following aspects:
? TRADOLOGIE unlike any other platform, is a Trade Enabling Platform that directly connects the buyers and sellers and facilitates trade.
? It is not only a directory service for buyers to discover suppliers/sellers but is also a discovery -to-delivery platform for buyers and sellers.
? It allows buyers to receive real-time price updates.
? TRADOLOGIE secures the buyers and sellers from defaults by taking performance Guarantees before enabling trade.
? TRADOLOGIE provides payment options for buyers and sellers to guarantee completion of trade as per requirements.
? Sellers are assured payments and ensured trade via the platform.
? Buyers are in control of the entire procurement process on the platform.
WHAT IS TRADOLOGIE ?
TRADOLOGIE (www.tradologie.com) is a unique e-trading platform connecting Buyers, Sellers, distributors,retailers, and agents across the world, providing them a virtual space to communicate, negotiate and undertake transactions for wide spectrum of products.
WHAT IS ' MY ACCOUNT ? HOW DO I UPDATE MY INFORMATION ?
Your access and activity on the TRADOLOGIE website will be managed via MY ACCOUNT section. For this, you need to register as a buyer or a seller. After registering, you will need to log on the website using your username and password. You will then be able to access the MY ACCOUNT section. You can update your details by clicking on the MY ACCOUNT link in the buyer module and on the ACCOUNT INFORMATION Link in the seller module..
HOW DO I MERGE MY TRADOLOGIE ACCOUNTS LINKED TO DIFFERENT EMAIL IDS?
We recommend that you maintain one TRADOLOGIE account with one email ID. Please contact our customer support if you have multiple accounts.
HOW DO I KNOW MY TRADOLOGIE MEMBERSHIP HAS BEEN CONFIRMED?
After you successfully registered on the TRADOLOGIE website, you will receive an email in the account registered with TRADOLOGIE. This email will contain a URL that you need to click to confirm your registration. You can then log on to the TRADOLOGIE account with your User ID and password.
IS IT NECESSARY TO HAVE AN ACCOUNT TO BUY ON TRADOLOGIE?
Yes. To be able to buy on the TRADOLOGIE website, you need to be registered as a buyer. After successful registration, you will need to log in to make any transactions.
CAN I REGISTER BOTH AS A SELLER AND A BUYER ON TRADOLOGIE?
Since TRADOLOGIE is a trading platform, a company can register it self as a buyer and seller both. But, the company will have to maintain two separate accounts, one each for buyer and seller.
HOW DO I BUY ON TRADOLOGIE?
I HAVE SHORTLISTED SELLERS FOR A NEGOTIATION SESSION. HOW WILL THEY KNOW THAT THEY NEED TO PARTICIPATE IN A LIVE NEGOTIATION SESSION?
Each seller that has been shortlisted by you for participating in a live negotiation session will be notified by email of the time and date of the negotiation. Additionally, when the seller logs on to their TRADOLOGIE account, a notification for a pending negotiation request will be displayed on their home page.
HOW WILL I KNOW A SELLER IS PARTICIPATING IN THE LIVE NEGOTIATION SESSION?
Before the live negotiation session begins, you will receive an email with the details of the negotiation session and the sellers who will confirmed to participating in the session.
HOW CAN I KNOW MORE ABOUT A SELLER?
Each seller has posted an E-brochure detailing his facilities or has a microsite. You can view the details of the seller, including feedback provided by buyers who have done business with the seller already. The rating mechanism will also be visible in the sellers list.
HOW CAN I GIVE FEEDBACK FOR A SELLER?
Each seller has a microsite. You can provide feedback for the seller on that page. The feedback of the seller can also be given upon the completion of the supply by the buyer.
HOW DOES TRADOLOGIE ENSURE THE QUALITY OF GOODS?
TRADOLOGIE is a platform for enabling trade between buyers and sellers. To ensure quality, you are requested to employ an inspection agency of your choice and intimate the sellers of the agency at the time of raising the enquiry. At the time of creating a negotiation, you can select one of the inspection agencies specified by other buyers in the past. You can also specify your own inspection agency.
WHO WILL BE PAYING THE INSPECTION AGENCY FOR QUALITY ASSURANCE?
Using an inspection agency for quality assurance is the choice of the buyer. The payment terms are between the buyer and inspection agency and are not covered or managed by TRADOLOGIE.
HOW DO I SELL ON TRADOLOGIE?
WHO ARE VERIFIED SELLERS ON TRADOLOGIE?
Verified sellers are sellers whose credentials have been verified by TRADOLOGIE.
HOW WILL I KNOW THAT A BUYER HAS INCLUDED ME TO PARTICIPATE IN A LIVE NEGOTIATION SESSION?
Whenever a negotiation session is confirmed, TRADOLOGIE sends an email to all the parties involved – buyer and sellers with the schedule of the session. Also, when you log on to your TRADOLOGIE account, you will see a notification of a pending request on your homepage. You can click the notification to proceed with participation.
HOW WILL MY BUSINESS BE LISTED ON TRADOLOGIE?
Your business will be listed according to your membership type, customer rating, and then alphabetical order. Buyers will be able to search for a specific seller as well.
HOW DO I PAY FOR A TRADOLOGIE PURCHASE?
ARE THERE ANY HIDDEN OR ADDITIONAL CHARGES (INSURANCE, COUNTRY TAX ETC) WHEN I MAKE A PURCHASE ON TRADOLOGIE?
There are no hidden or additional charges in making any purchase on TRADOLOGIE. However, you will need to pay all country-specific taxes as specified in your contract.
HOW DO I PAY USING A CREDIT/DEBIT CARD?
You will need to specify details of credit card or debit card at the time of concluding the transaction on the link of the payment gateway connected to the platform. For any transaction on the site, you will need to authorize the payment, as mandated by regulatory bodies of India.
CAN I USE MY BANK'S INTERNET BANKING FEATURE TO MAKE A PAYMENT?
Yes. You can use your bank’s internet banking feature to make payments to the seller directly or via TRADOLOGIE’s ESCROW account.
IS IT MANDATORY FOR ME TO USE TRADOLOGIE’S ESCROW ACCOUNT TO MAKE PAYMENTS?
WHAT IS THE BENEFIT OF USING ESCROW ACCOUNT?
HOW DO I CHECK THE CURRENT STATUS OF MY ORDERS?
WHAT DO THE DIFFERENT ORDER STATUS MEAN?
The different order status indicate the most recent action taken by the seller or buyer in the first line and the pending action of the respective buyer and seller in the second Line.
WHAT ARE THE DELIVERY CHARGES?
The delivery charges will be part of the rate quoted by the seller. TRADOLOGIE does not have any obligation regarding the same.
ARE THERE ANY HIDDEN COSTS (SALES TAX, OCTROI ETC) ON ITEMS SOLD BY SELLERS?
The rates quoted by the sellers shall be inclusive of all taxes, charges, levies, insurance, freight, etc. FOR the address specified by the buyer in domestic trade and FOB the port specified by the buyer in International trade. Any error or omission in quoting the rates shall be the liability of the seller. TRADOLOGIE does not have any obligation regarding the same.
IN CASE OF DELAY BY SELLER, WHAT ARE MY OPTIONS?
The commitment fee deposit is mandated to ensure that the transaction is completed in a timely manner. In case of any delay/dispute, we request the buyer to contact TRADOLOGIE. Delay in performing obligations shall be liable for the forfeiture of the commitment fee deposited by the supplier and the cancellation of order. In case of forfeiture of the commitment fee, TRADOLOGIE shall pay the buyer 75% of the commitment fee received from the supplier for the said transaction as compensation.
DOES TRADOLOGIE DELIVER INTERNATIONALLY?
TRADOLOGIE does not deliver any products. It is a platform for buying and selling commodities. However, it does facilitate international trade. If the buyer and seller are in different countries, the goods are delivered as per the terms and conditions of the contract.
WHEN ARE RETURNS NOT POSSIBLE?
HOW DO I CANCEL AN ORDER?
Please contact the TRADOLOGIE customer support to cancel the order. Please note that charges may apply.
WHAT HAPPENS IF AS A BUYER, I HAVE TO CANCEL THE BUYING REQUEST BEFORE THE LIVE NEGOTIATION SESSION?
I HAD PUT IN A REQUEST TO PARTICIPATE IN THE LIVE NEGOTIATION SESSION. WHAT HAPPENS IF THE BUYER CANCELS THE REQUEST?
WHAT HAPPENS IF THE SELLER WITHDRAWS AFTER BEING SELECTED IN THE LIVE DYNAMIC QUOTATION AND BEFORE FINALIZING THE CONTRACT?
WHAT HAPPENS IF AS A BUYER, I HAVE TO CANCEL THE ORDER AFTER THE LIVE NEGOTIATION SESSION?
WHAT HAPPENS IF I WITHDRAW FROM THE NEGOTIATION SESSION BEFORE IT STARTS?
WHAT HAPPENS IF I DO NOT PARTICIPATE IN THE LIVE NEGOTIATION SESSION AND STILL GET THE CONTRACT?
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